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NEW JOB OPPORTUNITY: Aftersales Technician £25,000.00-£30,000.00

Aftersales Technician

What’s the job and who would it suit?

Are you an ambitious, self-motivated individual with a passion for service & repair If so, this role may be for you!

We have an exciting opportunity for someone to join our team in Hixon, Stafford to provide first class technical advise and support. This role would suit someone who thrives within a busy fast paced environment and is willing to deliver technical expertise to customers.


Where you’ll be working

With a proud heritage and over fifty years of success, Allett Ltd are a pioneering manufacturer of precision lawnmowers. We are a wholly British-owned company, and we serve a broad customer base, from the avid gardener to the world's most famous sports grounds. We are now looking for new talent to join our skilled and knowledgeable team and become part of our Allett TRIBE.

Our people behaviours are at the heart of how we do business. If the following behaviours resonate with you, then we may be a great match for one another.

· Team – We collaborate to develop and grow with our colleagues, customers, and suppliers to harness collective knowledge, skills and expertise.

· Reliability – Be trustworthy, honest and respect others.

· Improvement – Be curious, creative and provide innovation. Thrive on change and don’t be afraid to take risks.

· Believe – Embrace the power within, foster boundless optimism, and unite in the conviction that together, we achieve greatness.

· Enthusiasm – We care about our customers and colleagues with energy and be passionate about what we do.


The team you’ll be working in

Working within the Aftersales team, you will play a vital supportive role in delivering World-Class aftersales technical support to our customers on and off site by ensuring that warranty and service repairs are completed as scheduled and customer satisfaction targets are met whilst adhering to agreed sales targets.


What you’ll be doing

So that you can get a feel for the job, here is what you will be doing day to day:

· Carry out machine service, repair and refurbishment work on full product range both on site and at customer sites.

· Effectively diagnose faults and component issues in a timely manner.

· Be main point of contact to provide technical support for both UK and overseas customers and dealers for full range of products

· Provide technical support for customers in field.

· Provide technical support to stakeholders and assist in the resolution of customer issues, signposting them to relevant support guidance.

· Rectify any warranty issues both on site and in field.

· Support and proactively work towards a reduction in warranty cases and costs across the business.

· Identify and feedback any repeat quality issues that affect warranty cases and costs.

· Ensure customer technical questions and queries are handled promptly.

· Proactively identify sales opportunities amongst customer base particularly for upselling.

· Work across the business with other key stakeholders to meet company objectives.

· You may be required to perform such other and/or additional duties within your skill and competence as the business may require.


What you’ll need to succeed

· Proven experience in a technical support role or similar position

· Mechanical assembly experience be desirable

· Use of technical manuals, drawings and standard operating procedures would be desirable

· Knowledge of basic engineering principles would be advantageous

· Good communication skills and the ability to work as part of a team and using own initiative.

· Exceptional problem-solving skills. .

· Working knowledge or core Microsoft packages.

· Full UK driving licence


More about the job

Hours of work are 40 hours per week – 08:00-17.00 Mon –Thu / 08:00-15:45 Fri

Salary: up to £30,000 gross per annum depending on experience.

Location: Hixon, Stafford (rural location)


What’s on offer?

28 days holiday inclusive of bank holidays, with the option to purchase an additional week via salary sacrifice - Auto-enrolment pension scheme with company contribution - Learning and Development opportunities - Employee assistance programme (EAP) with Health Assured - Discretionary profit related bonus

Plus, the chance to work with a great team of people in a relaxed but hardworking environment.

Interested? Then apply today and hopefully start your journey with us!

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year



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