NEW JOB ROLE: Customer Services Advisor

Customer Services Advisor

Hixon, Staffordshire 

 

The Company 

 

With a proud heritage and over fifty years of success, Allett Mowers are a pioneering manufacturer of precision lawnmowers. We are a wholly British-owned company and we serve a broad customer base, from the avid gardener to the world’s most famous sports grounds. 

 

We are currently looking for a full time permanent Customer Services Advisor to join our busy and fast paced customer service environment. 

 

The Benefits 

 

- Competitive salary 

- Pension 

- Paid Overtime where appropriate

- Friendly and hard-working team 

- Personal development opportunities 

- 28 days’ holiday including Bank Holidays 

- The option to purchase five additional days of holiday 

 

The Hours

Mon – Thur 8.00am – 5.00pm 

Fri 8.00am – 3.45pm

Reporting directly to Customer Services Supervisor

Assisting customer/dealer experience and ensuring all customers are satisfied

Handling incoming sales / aftersales / service / warranty calls

Liaise with internal staff to resolve customer problems and issues

Liaising with dealers in assisting customers warranty issues are handled correctly

Signposting customers to relevant information

Log customer complaints and actively address these with Customer Services Supervisor

Reviewing online pricing and competitiveness

Supporting the logistics and internal sales processes

Ensuring customer transactions run smoothly

 

If interested please send your CV to lauren.haynes@allett.co.uk 

Allett is a great place to work and has a family feel about it- we also make great cakes as well as mowers!

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