NEW JOB ROLE: Customer Services Advisor
Customer Services Advisor
With a proud heritage and over fifty years of success, Allett Mowers are a pioneering manufacturer of precision lawnmowers. We are a wholly British-owned company and we serve a broad customer base, from the avid gardener to the world’s most famous sports grounds.
We are currently looking for a full time permanent Customer Services Advisor to join our busy and fast paced customer service environment.
- Competitive salary
- Paid Overtime where appropriate
- Friendly and hard-working team
- Personal development opportunities
- 28 days’ holiday including Bank Holidays
- The option to purchase five additional days of holiday
Mon – Thur 8.00am – 5.00pm
Fri 8.00am – 3.45pm
Reporting directly to Customer Services Supervisor
Assisting customer/dealer experience and ensuring all customers are satisfied
Handling incoming sales / aftersales / service / warranty calls
Liaise with internal staff to resolve customer problems and issues
Liaising with dealers in assisting customers warranty issues are handled correctly
Signposting customers to relevant information
Log customer complaints and actively address these with Customer Services Supervisor
Reviewing online pricing and competitiveness
Supporting the logistics and internal sales processes
Ensuring customer transactions run smoothly
If interested please send your CV to firstname.lastname@example.org
Allett is a great place to work and has a family feel about it- we also make great cakes as well as mowers!