NEW JOB ROLE: Parts & Service Administrator

Parts & Service Administrator

Allett Mowers
Airfield Industrial Estate, Stafford ST18
£19,925 - £21,440 a year - Full-time, Permanent
 

What’s the job and who would it suit?

We have a great opportunity for a Parts & Service Administrator to join our team in Hixon, Stafford. The role would suit someone with experience working within the spare parts or service environment, who has great attention to detail and customer service skills.

 

Where you’ll be working

With a proud heritage and over fifty years of success, Allett Mowers are a pioneering manufacturer of precision lawnmowers. We are a wholly British-owned company, and we serve a broad customer base, from the avid gardener to the world's most famous sports grounds. We are now looking for new talent to join our skilled and knowledgeable team.

Our core values are at the heart of how we do business. If the following values resonate with you, then we may be a great match for one another.

· PASSIONATE - We are passionate about what we do and fixate on our customers together we create the world’s best sports surfaces and lawns.

· TEAM - We collaborate to develop and grow with our colleagues, customers and suppliers. Allett is a team, we harness our collective knowledge, skills and expertise to succeed. Take responsibility, be respectful of others and our environment.

· RELIABLE - We are trustworthy, honest and respect Allett’s heritage. Rely on us, our systems and machinery.

· IMPROVE - We are curious and thrive on change; take risks, be creative and excite through innovation. There is always a better way.

· HARDWORK - We do more with less and punch above our weight. Urgency is crucial and self-motivation a must.

 

The team you’ll be working in

Working within the Aftersales team, you will play a vital, active role in the sales process, identifying and selling parts, responding to service requests and delivering outstanding customer experiences.

 

What you’ll be doing

So that you can get a feel for the job, here is what you will be doing day to day:

· Process parts sales orders

· Assist in dealing with Service/Used machine sales enquiries

· Deal with enquiries and sales orders from our new direct-to-consumer website

· Working with the Parts & Service Specialist & After Sales & Service Manager help introduce a customer focused on line parts & after sales portal

· Work with colleagues to ensure customer queries, issues and orders are handled quickly and efficiently

· Provide support to customers through signposting to relevant information and guidance

· Help to improve processes to ensure OTIF targets are met

· Recording and processing of warranty claims

· Be forward thinking in maximising sales opportunities through Allett B2B and B2C sites

 

What you’ll need to succeed

Need to know

· Working knowledge or core Microsoft packages.

· How to input and use system databases

 

Need to have

· Previous experience working within a spare parts or service environment

· A strong team ethic

· Excellent customer service skills and attention to detail is essential

· Excellent communication skills and a professional telephone manner

· A can do, problem solving approach with a clear understanding of delivering long lasting improvements

· Ability to adapt and thrive on change

· Customer centric focus, both internal and external.

 

More about the job

Hours of work are 40 hours per week – 8:00-17:00 Mon–Thu / 8:00-15:45 Fri

Salary: £19,925 - £21,440 per annum depending on experience.

Location: Hixon, Stafford (rural location)

 

What’s on offer?

Competitive salary, 28 days holiday inclusive of bank holidays, with the option to purchase an additional week via salary sacrifice. Auto-enrolment pension scheme and development opportunities for those keen to progress. Free onsite parking. Free PPE supplied with applicable roles.

Plus, the chance to work with a great team of people in a relaxed but hardworking environment.

Interested? Then apply today and hopefully start your journey with us!

Job Types: Full-time, Permanent

Salary: £19,925.00-£21,440.00 per year

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Work remotely:

  • No
Location
Airfield Industrial Estate, Stafford ST18
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